FAQ: What Should I Know?
Who are the "Movers"?
The Movers, also known as "Providers", who work on Helping Hand Movers LLC offer a variety of moving services from labor-only to truck services. Many are professional labor-only moving companies that specialize in load and unload services. Others are full-service moving companies sending their crew members with a truck.
Are all of the Movers licensed?
Labor Only:A special license isn't required for lifting things in and out of a truck or storage container. However, some service providers choose to list other licenses they carry (like business licenses, full-service mover licenses, etc) as a way to attract more customers and legitimize their listing.
Movers + Truck:If you are booking Movers + Truck through Helping Hand Movers LLC, all of those movers have verified Full Service Moving License and Commercial Liability.
Are all of the Providers insured?
Moving Service Providers have their insurance credentials listed in their profile. When it comes to protecting your goods, there’s Standard Repair Coverage when you place your order through Helping Hand Movers, which covers $.60/lb up to $10k. If you hire a Helping Hand Movers with an average review of 4.5 or better, there is also Full Value Insurance Coverage available for purchase from MovingInsurance.com. Rates start at $12 per $1,000 in coverage.
Where is my Provider coming from and do I get charged for travel time?
No time starts once movers arrive to your location
Do they charge extra for stairs?
No they dont.
Will they load and unload my truck for me?
Yes. You can hire them to unload your truck too. This works great for local moves! Keep in mind that the Movers do stay on the clock when driving between your loading and unloading locations.
Will they help me pack boxes?
Movers specialize in loading and unloading, most are not professional packers and do not provide boxes and other packing supplies. They can provide packing assistance if you are participating, supervising, and providing the supplies. If you'd like to have them help with packing, make sure to put this in your order details and account for the extra time needed.
Do they bring a truck?
They can. There are two types of orders you can book:
- Labor Only (where you provide the truck)
- Movers + Truck
Can the Movers drive my truck?
Absolutely not. If you booked them as labor only through Helping Hand Movers , you may not hire them to drive the truck you provide.
Do they bring moving equipment (dollies, ropes, tie-downs)?
Do they bring boxes, tape, or packing supplies?
Movers do not bring expendable packing supplies (like packing tape, wrap, boxes, etc.) However, you can always request them directly with your Movers after booking.
Do they bring furniture pads?
For labor only moves the helpers do not bring nor provide furniture pads. We suggest getting them from your rental truck or storage container provider, or you can also get them from a home improvement store such as Home Depot® or Lowes®.
For Movers + Truck orders, the movers will provide all furniture pads needed.
Can they disassemble/reassemble furniture?
Movers charge hourly. If you'd like to have them disassemble/reassemble furniture, make sure to put this in your order details and account for the extra time needed. Before the job date, make sure to discuss what tools are needed with your Movers.
Does the crew take breaks during the time they are scheduled for?
They might take a quick water or restroom breaks. On longer jobs they might need to be given an official rest break (on the clock) or lunch break (off the clock) based on your state's laws. Make sure to discuss your Movers exact policy on breaks with them prior to your move.
How do I know that the Movers won't milk the clock?
Customer reviews. If the Movers is a lazy crew members or unsatisfactory service, you'll definitely read about it in their customer reviews. Also, keep our Service Guarantee in mind. If you feel like the job went unreasonably long, let us know and we'll evaluate the situation and see if a refund is in order.
Do they work on sundays/weekends?
Do the rates change over the weekend?
What happens if the Movers hurts themselves on the job?
All Movers state that they will not hold their customers liable for injuries. We also recommend that you discuss any such concerns directly with the Movers you select, most will also be willing to sign a release of liability for you upon request.
Are Service Providers background checked?
Yes. All Movers are background checked
Do I have to take the clothes or items out of my drawers?
In general, if the furniture is light and doesn't contain breakable items, it might be okay. Otherwise, we recommend that you take out the breakable or particularly heavy items and make sure they are properly wrapped and packed.
Do I need to rent a dolly?
Here is a list of common extra heavy items:
Also called: Upright piano, Console piano, Electric piano (Not keyboard), Spinet piano
- Sleeper sofa/hideabed
- Murphy bed
- Hospital (mechanical) bed
- Buffet table
- Granite top table
- Wall unit
Can a move with enough crew members move my piano?
Not necessarily. While pianos are concerned "extra heavy items", only certain Movers in the Helping Hand Movers network have the tools and ability to move the different types of pianos.
How much time should I book?
If you're not sure how long the job will take, have a look at our helpful labor guide to get an idea. Still not sure how much time to book? Give us a call at (800) 279-1455 and we can help. After your booking is complete, your Movers will also contact you and let you know if you need more or less time. Tip: When booking, provide as many details about your job as possible so your Helper will get a clear idea of the size and scope of the job.
How many rooms are in your home?
How many flights of stairs?
How far in advance do I need to book?
We recommend booking about 2 weeks in advance. If you wait until 1 or 2 days before your move date, there's a strong chance the higher rated (and/or better priced) companies will be booked.
Can I set my own start time?
Yes. After selecting , your preferred arrival window before you finish booking. Arrival times are in 1 hour windows and the clock doesn't start until they arrive.
When do I get charged?
You'll be Charge a $50 deposit for any service you pick and you'll pay the remaining balance the day of the moving services once movers arrive note if its same day you'll pay a $100 deposit and pay remaining balance once movers arrive.
When will my Movers call me?
Movers confirm newly booked jobs throughout the day or at the end of the day. So, you should hear from them within 24 hours. If you need to speak to them immediately, you'll get your Service Provider's primary contact information via email.
What if I need to cancel?
Cancel at no charge up to 24 hours before your job start time. If you cancel after that, the helpers will charge for 1 hour at the rate you booked. Canceling within 1 hour before the job doubles this fee. To cancel, please contact your Helper first! Then call or email Helping Hand Movers.
How do I request special equipment?
Simple! Just enter it into the job notes when you book the job. Your Movers will confirm these types of requests prior to your job date.
Can I change the date of my job?